A peer network for community managers and social media practitioners.
From the monthly archives:
One of the consistent themes at the Enterprise 2.0 conference, like at many conferences in this space recently, was the need for more case studies and ROI examples. Both of those are big meaty things to develop and present – when companies are willing to share. It’s partly why so few good examples exist. At [...]
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I was chatting with Robin Frey Carey last week and I mentioned that Jim & I will consider ourselves wildly successful if every one of our constituent groups – the market as a whole, our members, our expert facilitators, our market research customers, and ourselves & any employees – feel as if they get much [...]
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Community management is becoming a lot more common at all sorts of organizations – driven by adoption of people doing more and more online and the social media tools that allow for easy conversation and collaboration. As that happens, however, there is a lot of friction due to lack of standards – not just technical [...]
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We are fortunate at The Community Roundtable to have started off with a number of amazing members – individuals experienced in online communications, support, and marketing who are pushing the boundaries of both the profession of community management and what it means for organizations to engage their communities. One of the most engaging pieces of [...]
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The Community Roundtable and our programming is primarily virtual – our Roundtables use conferencing calling and chat tools and our community is online. But we all know there is nothing like the energy of F2F get togethers. We are not really interested in getting into the conference business but we do want to encourage in-person [...]
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What is a community manager? We all know that the community manager role comes in a wide variety of flavors with different expectations and different levels of responsibilities and often the person in the role isn’t called a community manager – they may be a VP of Marketing, a director of customer support, a [...]
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