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From the monthly archives:

October 2009

@TheCR Quick Chat with Aaron Strout

by Jim Storer on October 29, 2009

Tweet I’ve been friends with Aaron since he and I were on the team together at Shared Insights. We worked on community projects like “We Are Smarter than Me” and traveled the country recording podcasts with industry rockstars. It was a bit odd interviewing Aaron since we’d tag-teamed so many interviews in the past, but [...]

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Good Resources for Helping Others

by Rachel Happe on October 27, 2009

TweetOne of the primary jobs of a community manager is to help coach, train, educate, convince, and prod others in the organization to understand what this online communications environment is all about and why is should matter to them. A large part of that training covers the different tools and online social networks that make [...]

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@TheCR Quick Chat w/ Stewart Mader

by Jim Storer on October 22, 2009

TweetRachel sat down with Stewart Mader (blog/Twitter), the author of Wikipatterns and a recognized expert on technology adoption, to talk about the concept of social software pilots. Initially, Michael Idinopulos wrote a post called “Enterprise 2.0: Skip the Pilot” which sparked quite a conversation in the blogosphere. In this Quick Chat, Rachel and Stewart explore [...]

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Wash-Rinse-Repeat

by Rachel Happe on October 15, 2009

TweetOne of the topics that has come up recently with our members is the topic of building social media and community advocates within their organization.  Some of them are lucky in that they were hired to do community management and therefore have a sponsor above them but some of our members are their organization’s vanguards, [...]

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You might be a community manager if…

by Rachel Happe on October 13, 2009

Tweet…communications is an integral part of your job …you work with a dispersed group of constituents …you are responsible for building & growing relationships That covers a lot of ground – PR/communications, marketing, sales, any management position, HR, product management, knowledge management, research… many organizational roles fit this description.  The difference is that the social [...]

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@TheCR Quick Chat w/ Diane Hessan

by Jim Storer on October 1, 2009

TweetDiane Hessan from Communispace is one of the most approachable CEOs you’ll meet. When you meet her for the first time she really wants to get to know you and listens intently. It’s not surprising she runs a successful social media company given this trait and it’s also not surprising she has her team actively [...]

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Thoughts on the Emerging Discipline of Community Management

by Rachel Happe on October 1, 2009

TweetDion Hinchcliffe and Dennis Howlett – both well known and respected enterprise IT voices and ZDNet bloggers – have recently highlighted community management as an important piece of corporate evolution.  Dion’s piece, Community Management: The ‘essential’ capability of successful Enterprise 2.0 efforts, brings up a number of great points: The critical nature of the role [...]

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