From the monthly archives:

March 2010

Relationship Inflation and the Role of Communities

by Rachel Happe on March 29, 2010

Umair Haque wrote a very thought provoking post The Social Media Bubble for the Harvard Business Review where he talked about social media’s inflationary effect on relationships and with it the devolution of the value we can expect from them. He argues that while we may have a lot more relationships, they are very superficial. [...]

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Differentiating Between Social Media and Community Management

by Rachel Happe on March 17, 2010

As someone who works with social media managers and community managers, it seems the line between the two types of positions is not terribly clear – and maybe doesn’t need to be – but I think it would be helpful to distinguish between the two.  Why? Jim will often say that everyone is a community [...]

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Community Management Advisory Services & Webinar

by Rachel Happe on March 9, 2010

While The Community Roundtable is primarily a peer and educational network for community and social media managers, we have been asked by various customers to help them with internal education, advisory services, and feedback on their social strategies.  We have provided two primary types of services in this regard: Structured workshops for senior managers, executives, [...]

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The State of Community Management 2010

by Rachel Happe on March 1, 2010

Community management is emerging as a critical discipline for managing social initiatives. From those focused on marketing, to those focused on support, collaboration, knowledge management, human resource development and innovation, community managers are the glue that hold it all together. Yet, most organizations are just beginning to understand how to incorporate community management into their [...]

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