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From the monthly archives:

March 2011

Conversations with Community Managers: Leigh Mutert (H&R Block)

by Jim Storer on March 31, 2011

TweetThe Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #21, featuring Leight Mutert, [...]

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Coverage of The 2011 State of Community Management

by Rachel Happe on March 29, 2011

TweetWe have been pleased that initial reaction to our annual report on The State of Community Management has been so positive and that so many people we respect have taken the time to cover the report and provide their perspective. One of the things I love is to see is what resonates with different people [...]

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Announcing The 2011 State of Community Management Report

by Rachel Happe on March 23, 2011

TweetWe are excited to announce the publication of our 2011 State of Community Management report.  The report is a compilation of what we learned with members of TheCR Network over the course of 2010 as well as survey results covering  community management maturity. Key findings from the report include: Social business is realized through the [...]

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Some Thoughts on Community Management from SXSW

by Rachel Happe on March 21, 2011

TweetWhile the casual media making at #SXSW seemed to be down a bit this year, there were still plenty of photos, podcasts, and videos being made. We had the opportunity to participate in a couple of projects and were flattered to be asked. I was interviewed by Scott Laningham of IBM DeveloperWorks and he asked [...]

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#SXSWLurkers – My Experience on a Panel at SXSW

by Jim Storer on March 18, 2011

Tweet                   I had the opportunity to present at South-by-Southwest Interactive this year for the first time. I shared the stage with three friends and former colleagues for “Lurkers: Your Most Valuable Community Members.” We offered up this description: Your lurkers are a vital and necessary part [...]

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Time to Comfort: How to Get People Engaged

by Rachel Happe on March 3, 2011

TweetThomas Vander Wal, who spoke with members of TheCR Network recently, likes to use the word comfort instead of trust when speaking about what encourages people to engage and participate in online social environments.  He does this because trust is both over-used and vague in its meaning. Thomas argues – and I agree – that [...]

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