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Getting Executives to Say Yes to Social

TweetThere are many executives who are curious and interested in this whole social business phenomenon.  They want workers to try it, test it and see what it can do for the business bottom line…but what about participating? That is often where the process slows down or comes to a screeching halt and where many communities [...]

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How Community Management is Like Personal Finance

TweetWould you invest your money without the support of someone who understands the current marketplace, knows where trends seem to be heading and what strategy will be best to maximize that investment?  Many of us wouldn’t.  And yet companies are often throwing open the door to community initiatives without having someone in place that can [...]

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Lost in Translation: From Social Media to Social Business

TweetAt The Community Roundtable we’ve been talking about social media and online communities for a long time. So long that sometimes we forget how fast business is moving and how many different stages of understanding this still emergent industry is in. I was reminded of this while watching the live stream coming out of SAP [...]

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Review: Online Community Management for Dummies

Tweet  I was lucky enough to read and review Deborah’s Ng’s book Online Community Management for Dummies. This book is a great go-to resource for both aspiring and practicing community managers and it’s earned a spot on my office bookshelf. Deborah nails it and I recommend this book for a few reasons: It’s comprehensive Deborah [...]

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Inside TheCR Network: 3 Questions

Tweet  We get great speakers on our member Roundtable calls for TheCR Network and they all speak wonderfully about their area of expertise.  But one hour is not really long enough to get to know them better.  So we’re starting a new series where we ask them 3 questions.  Not about their expertise necessarily but [...]

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A Need For Social Architecture

TweetLast week, Mark Bonchek, senior vice president of communities and networks at Sears Holdings, led a roundtable discussion with TheCR Network members on using the principles of network-centric warfare to steer large-scale change in community management. At first glance, it seems like a big leap from military engagement to community management, but the lessons are [...]

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Happy Belated Groundhog Day or Why Community Managers Are Gods

TweetThis article was originally published in last week’s TheCR News: When we think of the day to day and the year to year of what community management is, we think of Groundhog Day.  Not the actual event, where a furry creature tells us if winter will last or not…no we mean the movie starring Bill Murray. [...]

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Inside TheCR Network: Outsourcing Community Management

TweetToday we welcome Rick Allen who will be a frequent contributor to The Community Roundtable blog.  With a background in writing, publishing, and technology innovation—and a passion for the web—Rick strives to improve online user experiences through content strategy. He writes and speaks often on web publishing topics and is a member of TheCR Network. Last month, The Community [...]

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Community Management: More Than One Role, a Discipline

TweetThe Community Roundtable aims to advance the business of community.  I’m going to say that again…we advance the business of community.  I wanted to repeat it because I think it’s an important distinction as the way we look at community management.  As Jim Storer has said, everyone is a community manager – meaning everyone has [...]

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A Day In the Life of This Community Manager

TweetIt’s Community Manager Appreciation Day and we sure have a funny way of showing our appreciation for ours…by having her write a blog post.  But we thought detailing what a community manager does day in and day out may help those who work with them to appreciate them all the more.  And she makes it [...]

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