Resources

The Community Maturity Model

The Community Maturity Model defines the eight competencies we think are required for successful community management. Second, it articulates – at a high level -  how these competencies progress from organizations without community management that are still highly hierarchical to those that have embraced a networked business ecosystem approach to their entire organization.

While the Community Maturity Model is something that is core to our services, we also want to ‘open source’ it for those that find it useful.  Feel free to use it either for internal or external presentations – we just ask that you attribute it back to The Community Roundtable.

TheCR Blog

We blog about social media, community management and social business. We also post a regular series of podcasts, Conversations with Community Managers, that we do with Doug Haslam of Voce Communications.

• The Community Maturity Model
• What Defines a Community Manager?
• Show & Tell: How Community Managers Use Twitter
• The Iceberg Effect of Community Management
• A Community? A Network? An Audience?
• Cultivating the Community Managers
• Community Is a Management Approach, not Just a Role
• Measure, But Measure Wisely
• The Value of Community Management
• Differentiating Between Social Media and Community Management
• Avoiding the Community Clique
• The Economic Value of Communities

The State of Community Management – 2011

This 70+ page report summarizes the best practice and lessons learned by TheCR Network members over the course of 2009 – covering the eight competencies in the Community Maturity Model; Strategy, Leadership, Culture, Community Management, Content & Programming, Policies & Governance, Tools, and Metrics & Measurement.

Download it for free here

TheCR Live

We host informal lunches every other week in the Boston area for people interested in chatting about social media, community management, and social business. If you would like to join us, see our upcoming lunch schedule here.

Presentations

We present regularly on the topic of community management. We’ve uploaded some of the presentations to SlideShare:

• The Social Executive
• Communities – A Strategic Imperative
• The Power and Peril of Online Communities
• The Naked CEO
• The State of Community Management
• Using Twitter for to Drive Awareness

Getting Your Feet Wet in Social Media & Community

Do you have a boss, a colleague, or a customer who needs a 101 on what social media and online community are and what it means for organizations? We’ve put together a handy guide that can easily be shared.

@TheCR

We use our Twitter account to share content, event notices, and other information that we think is of interest to community, social media, and social business managers. Give us a follow. You can find a categorized archive of our tweets here.