Roundtable Schedule

The Community Roundtable holds member calls nearly every week of the year. While we don’t expect every member to make every call, we feel it’s important to schedule this many in order to cover the topics that are critical to our members. The topics we choose are often based on member requests and feature people we consider experts on the topic. Check out the schedule to see both who we’ve had speak with members in the past and who’s scheduled to come in the future. We think you’ll agree it’s a great group.

Miss a call? No problem! We record each call and write up both a Summary (2 pages) and Report (8-10 pages) that distills the call into the key best practices and lessons learned on that call. That’s quite a library of community management best practices!

If this sounds like a good resource for you, tell us a little bit about yourself and we’ll get back in touch.

Please note that topics will likely be added/adjusted as members come on board.

March 17th – Using Humor in Your Community… Led by CR Members – culture

March 24th – Creating a Content Ecosystem… Leslie Poston – content & programming

March 31st – Disputes, Flame Wars and Trolls: Managing Conflict in Community… Andrea Weckerle – community management

April 7th – Asking The Right Question & Other Blogging Best Practices… Liz Strauss – content/programming

Additional Topics Under Consideration

- Migrating Your Community from One Platform to Another

Previous Roundtables

June 3rd – Introduction to The Community Roundtable… Led by Jim Storer & Rachel Happe
June 17th – The State of Community Management… Led by Francois Gossieaux – community management
July 9th - Building and Supporting Your Community with Twitter… Led by Laura Fitton – tools
July 22nd - Exploring Content Creation and Re-use… Led by Leslie Poston – content & programming
August 5th – Driving Member Engagement… Led by several CR members – community management
August 19th - Best Practices in Community Moderation… Led by Mike Pascucci – community management
August 26th – A Journey in Socializing SAP…Led by Mark Yolton, Senior Vice President – SAP Community Network - strategy
September 2nd – Using Video in Social Media… Led by Steve Garfield – content & programming
September 9th - Creating a Culture That’s Not Afraid to Fail… Led by Beth Kanter – culture
September 16th – IP/Legal Consideration for Community Managers… Led by Cynthia Gilbert – policies & governance
September 24th – Office Hours: Open Conversation… Led by Rachel Happe and Jim Storer
September 30th – Coaching Executives on Social Media… Led by Janet Fouts – Culture
October 7th - Understanding Listening Tools & Techniques… Led by Nathan Gilliatt
October 14th – Community Monetization Strategies… Led by several CR Members
October 21st – Newsletter Best Practices… Led by Michael Katz – content/programming
October 28th – Exploring the Use of Incentives in Community… Led by Gargi Patel – community management
November 4th – Community Metrics and Measurement… Led by KD Paine – metrics & measurement
November 11th – Building Community at EMC … Led by Len Devanna and Jamie Pappas – leadership
November 18th – Understanding/Overcoming Cultural Barriers to Social Media Response… Led by Gia Lyons – culture
December 2nd – Using Facebook Effectively for Outreach… Cappy Popp – tools
December 9th – Social Network Analysis… Led by Patti Anklam – tools
December 16th – Around the Table: Community Management Fixer Upper… led by CR members – community management
January 6th – Getting Started with Podcasting… Led by John Wall – content & programming
January 13th – Hiring for Your Community… Led by CR members – community management
January 20th - Using Social Media for Customer Support… Led by Frank Eliason – tools/customer support
January 27th – The Culture of Community Engagement: An Anthropological Discussion on How to Encourage More Member Interaction… Led by Chris Bailey – culture
February 3rd – Creating Social Content… Led by Natanya Anderson – content & programming
February 10th – Internal Evangelizing: Challenges & Lessons Learned… Led by CR members – strategy
February 17th – Enterprise Perspectives: Social CRM… Led by Mary Wardley – tools
February 24th – Privacy, Free Speech, and ‘Blurry-Edged’ Social Networks… Led by Lauren Gelman – policy & governance
March 3rd – Work/Life Balance and The Community Manager… Led by Leanne Chase – community management
March 9th – UX Choices: Designing Your Community for What You Want… Led by Margot Bloomstein – strategy

What topics would you like to see on the agenda? Let us know by leaving a comment. Thanks!

To learn more about The Community Roundtable and/or get involved in helping to plan future topics, please tell us a little about yourself.

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1 Tyson Goodridge April 13, 2009 at 7:51 pm: Looks great Rachel and Jim, a couple thoughts on other topic…
How about…

Community- internal vs. external. Managing an internal corporate community (dare I say intranet, or internal wiki?) vs. your external, customer facing community. Is there Crossover or a parallel here?

Differences or best practices in Social Media for different audience? B2B, B2C, Nonprofits, Government, Green, etc…
2 rhappe April 13, 2009 at 8:32 pm: Hi Tyson -

That’s a great addition – I think through all these topics we will definitely have to have a discussion of both since the motivations, cultural, and leadership issues are all very different. However, we should add some more topics specific to this topic. And the idea of focusing on application spaces is great too – we will likely wait to see which of those areas of are most interest to our members as we ramp up – and focus on those.

Thanks for the great input!
3 Sean Bohan April 14, 2009 at 10:26 am: Would love to see something about Outreach for small and large businesses, as well as syndication/serialization & aggregation of content (partnering with other companies, being linky, sharing content on other platforms to both attract attention and share with that group) within community.

And ditto to Tyson’s internal view… great suggestion
4 rhappe April 22, 2009 at 7:14 am: Hi Sean -

Syndication is a great topic – and I’ve spoken to a couple of others that are interested in that as well. We will add it to the mix.

Thanks!
5 Ryan Eades May 6, 2009 at 9:34 am: Hi Rachel and Jim,

This is tremendous, great work. I would definitely second showcasing best practice examples by audience. Working for a non-profit, I’m able to apply many lessons that corporations are able to apply, but there are many unique challenges to non-profits. For example, many of us work in an organizational structure that has many ‘field offices’ and often times each of those offices are out in the online space independently trying to accomplish their own local goals. But to the public, all they see is one ‘brand’ name with many, many voices. It could be interesting to see how various non-profits successfully integrate all their entities and maintain outward brand consistency and messaging.

This is really exciting, thanks!
6 Julie Squires May 6, 2009 at 5:23 pm: Topics look awesome; am just starting to help companies set up Listening Program. Thanks, Rachel, for your tips re: how to. Best, Julie
7 rhappe May 13, 2009 at 9:04 pm: Ryan/Julie -

Thanks for stopping by and adding your comments. As the community grows we will definitely be encouraging members to present their own case studies at our roundtables. We think that type of interaction is critical for everyone and we will also spin up impromtu conference calls if there are a bunch of people in the community discussing a particular topic. Some of that we will play by ear.

Cheers -

Rachel
8 Chad May 19, 2009 at 12:01 pm: I would second Sean’s recommendation regarding outreach. Hearing others stories and best practices would definitely help me determine the best way to connect on a wide range of topics.

Thanks!
9 Rachel Happe May 20, 2009 at 1:09 pm: Thanks Chad – great to get the feedback on what are interesting topics to pursue for our roundtables.

Cheers -

Rachel
10 John Cass May 30, 2009 at 11:06 pm: Rachel,

Looks like a great list of topics, looking forward to attending. I noticed you had a topic on content and community. I’d be interested in leading the discussion.
11 Lisa Gualtieri June 3, 2009 at 9:23 am: Have you thought much about the impact of different domains? I am teaching a course, http://webstrategiesforhealth, which touches upon many of these issues, but how are they different or health? And, within that, for say pharma, hospitals, and professional societies?