Roundtable Schedule

The Community Roundtable holds member calls nearly every week of the year. While we don’t expect every member to make every call, we feel it’s important to schedule this many in order to cover the topics that are critical to our members. The topics we choose are often based on member requests and feature people we consider experts on the topic. Check out the schedule to see both who we’ve had speak with members in the past and who’s scheduled to come in the future. We think you’ll agree it’s a great group.

Miss a call? No problem! We record each call and write up both a Summary (2 pages) and Report (8-10 pages) that distills the call into the key best practices and lessons learned on that call. That’s quite a library of community management best practices!

If this sounds like a good resource for you, tell us a little bit about yourself and we’ll get back in touch.

Please note that topics will likely be added/adjusted as members come on board.

September 8th – Community Platform Market Overview – Tony Byrne – technology

September 15th – Using Social Media in a Regulated Industry – member led call – policies & governance

September 22nd – Evolving Customer Support at Constant Contact – Michael Pace – strategy, customer support

September 29th – Change Happens: Strategies for Dealing with Organizational Change – Kevin Ryan – culture

October 6th – Integrating 3rd Party Social Networks into your Community Strategy, SAP Case Study - Gail Moody-Byrd – tools

Previous Roundtables

  • June 3, 2009 – Introduction to The Community Roundtable… Led by Jim Storer & Rachel Happe
  • June 17, 2009 – The State of Community Management… Led by Francois Gossieaux – community management
  • July 9, 2009 - Building and Supporting Your Community with Twitter… Led by Laura Fitton – tools
  • July 22, 2009 - Exploring Content Creation and Re-use… Led by Leslie Poston – content & programming
  • August 5, 2009 – Driving Member Engagement… Led by several CR members – community management
  • August 19, 2009 - Best Practices in Community Moderation… Led by Mike Pascucci – community management
  • August 26, 2009 – A Journey in Socializing SAP…Led by Mark Yolton, Senior Vice President – SAP Community Network - strategy
  • September 2, 2009 – Using Video in Social Media… Led by Steve Garfield – content & programming
  • September 9, 2009 - Creating a Culture That’s Not Afraid to Fail… Led by Beth Kanter – culture
  • September 16, 2009 – IP/Legal Consideration for Community Managers… Led by Cynthia Gilbert – policies & governance
  • September 24, 2009 – Office Hours: Open Conversation… Led by Rachel Happe and Jim Storer
  • September 30, 2009 – Coaching Executives on Social Media… Led by Janet Fouts – Culture
  • October 7, 2009 - Understanding Listening Tools & Techniques… Led by Nathan Gilliatt
  • October 14, 2009 – Community Monetization Strategies… Led by several CR Members
  • October 21, 2009 – Newsletter Best Practices… Led by Michael Katz – content/programming
  • October 28, 2009 – Exploring the Use of Incentives in Community… Led by Gargi Patel – community management
  • November 4, 2009 – Community Metrics and Measurement… Led by KD Paine – metrics & measurement
  • November 11, 2009 – Building Community at EMC … Led by Len Devanna and Jamie Pappas – leadership
  • November 18, 2009 – Understanding/Overcoming Cultural Barriers to Social Media Response… Led by Gia Lyons – culture
  • December 2, 2009 – Using Facebook Effectively for Outreach… Cappy Popp – tools
  • December 9, 2009 – Social Network Analysis… Led by Patti Anklam – tools
  • December 16, 2009 – Around the Table: Community Management Fixer Upper… led by CR members – community management
  • January 6th – Getting Started with Podcasting… Led by John Wall – content & programming
  • January 13th – Hiring for Your Community… Led by CR members – community management
  • January 20th - Using Social Media for Customer Support… Led by Frank Eliason – tools/customer support
  • January 27th – The Culture of Community Engagement: An Anthropological Discussion on How to Encourage More Member Interaction… Led by Chris Bailey – culture
  • February 3rd – Creating Social Content… Led by Natanya Anderson – content & programming
  • February 10th – Internal Evangelizing: Challenges & Lessons Learned… Led by CR members – strategy
  • February 17th –  Enterprise Perspectives: Social CRM… Led by Mary Wardley – tools
  • February 24th – Privacy, Free Speech, and ‘Blurry-Edged’ Social Networks… Led by Lauren Gelman – policy & governance
  • March 3rd – Work/Life Balance and The Community Manager… Led by Leanne Chase – community management
  • March 9th – UX Choices: Designing Your Community for What You Want… Led by Margot Bloomstein – strategy
  • March 17th – Using Humor in Your Community… Led by CR Members – culture
  • March 24th – Creating a Content Ecosystem… Leslie Poston – content & programming
  • March 31st – Disputes, Flame Wars and Trolls: Managing Conflict in Community… Andrea Weckerle – community management
  • April 7th – Asking The Right Question & Other Blogging Best Practices… Liz Strauss – content/programming
  • April 14th – Visual Communications & Storytelling… Nancy White -content/programming
  • April 21st – The BIG Switch: Migrating Your Community from One Platform to Another…. Led by CR Members – tools
  • April 28th - The Story of Movember: From Local Community to Global Phenomenon… Adam Garone – community management
  • May 12th – Developing a Community Management Mindset… David Alston – strategy
  • May 19th – Using Social Media in Consumer Electronics… Dave Delaney – community management
  • May 26th – A Short History of Community Organizing…. Debra Askanase – leadership
  • June 2nd – Member Case Study: GHY Internationl Goes ‘Social’ … Nigel Fortlage – strategy
  • June 9th – Integrating Social Media into Conferences & Events – Chip Rodgers – content & programming
  • June 23rd – Social Content Strategies – member led call – content & programs
  • June 30th – Facebook Update: Community Pages and the ‘Like’ Button – Cappy Popp – tools
  • July 14th – Simplifying the User Experience to Increase Engagement at Salesforce - Erica Kuhl – tools
  • July 21st – TheCR Summer Book Club Discussion: Open Leadership by Charlene Li - leadership
  • July 28th – FAWM.org: Lessons Learned in Building a Creative Community – Burr Settles – community management
  • August 11th – Open or Closed? What Kind of Community is Right for You – Julie Wittes Schlack & Aaron Strout – strategy
  • August 18th – TheCR Summer Book Club Discussion: The Power of Pull with  John Hagel – strategy

What topics would you like to see on the agenda? Let us know by leaving a comment. Thanks!

To learn more about The Community Roundtable and/or get involved in helping to plan future topics, please tell us a little about yourself.

  • Have you thought much about the impact of different domains? I am teaching a course, http://webstrategiesforhealth, which touches upon many of these issues, but how are they different or health? And, within that, for say pharma, hospitals, and professional societies?
  • Rachel,

    Looks like a great list of topics, looking forward to attending. I noticed you had a topic on content and community. I'd be interested in leading the discussion.
  • Thanks Chad - great to get the feedback on what are interesting topics to pursue for our roundtables.

    Cheers -

    Rachel
  • I would second Sean's recommendation regarding outreach. Hearing others stories and best practices would definitely help me determine the best way to connect on a wide range of topics.

    Thanks!
  • Ryan/Julie -

    Thanks for stopping by and adding your comments. As the community grows we will definitely be encouraging members to present their own case studies at our roundtables. We think that type of interaction is critical for everyone and we will also spin up impromtu conference calls if there are a bunch of people in the community discussing a particular topic. Some of that we will play by ear.

    Cheers -

    Rachel
  • Topics look awesome; am just starting to help companies set up Listening Program. Thanks, Rachel, for your tips re: how to. Best, Julie
  • Ryan Eades
    Hi Rachel and Jim,

    This is tremendous, great work. I would definitely second showcasing best practice examples by audience. Working for a non-profit, I'm able to apply many lessons that corporations are able to apply, but there are many unique challenges to non-profits. For example, many of us work in an organizational structure that has many 'field offices' and often times each of those offices are out in the online space independently trying to accomplish their own local goals. But to the public, all they see is one 'brand' name with many, many voices. It could be interesting to see how various non-profits successfully integrate all their entities and maintain outward brand consistency and messaging.

    This is really exciting, thanks!
  • Hi Sean -

    Syndication is a great topic - and I've spoken to a couple of others that are interested in that as well. We will add it to the mix.

    Thanks!
  • Would love to see something about Outreach for small and large businesses, as well as syndication/serialization & aggregation of content (partnering with other companies, being linky, sharing content on other platforms to both attract attention and share with that group) within community.

    And ditto to Tyson's internal view... great suggestion
  • Hi Tyson -

    That's a great addition - I think through all these topics we will definitely have to have a discussion of both since the motivations, cultural, and leadership issues are all very different. However, we should add some more topics specific to this topic. And the idea of focusing on application spaces is great too - we will likely wait to see which of those areas of are most interest to our members as we ramp up - and focus on those.

    Thanks for the great input!
  • Looks great Rachel and Jim, a couple thoughts on other topic...
    How about...

    Community- internal vs. external. Managing an internal corporate community (dare I say intranet, or internal wiki?) vs. your external, customer facing community. Is there Crossover or a parallel here?

    Differences or best practices in Social Media for different audience? B2B, B2C, Nonprofits, Government, Green, etc...
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