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Best Practice

5 Awesome Ideas for Community Engagement from Burr Settles

by Rachel Happe on July 29, 2010

Don’t know Burr Settles? He’s the force behind February Album Writing Month, otherwise know as FAWM. Like many community managers, he stumbled into the role because of his passion for independent music and an inspiration from National Novel Writing Month. What started as a fun thing to do in 2004 among a few friends has [...]

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Conversations with Community Managers – Alex Plant (NetApp)

by Jim Storer on June 10, 2010

The Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Episode #11 features Alex Plant, head of social [...]

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Conversations with Community Managers – Lisa Beatty (Jane Nation)

by Jim Storer on June 3, 2010

The Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Episode #10 features Lisa Beatty, “Chief Jane [...]

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Conversations with Community Managers – Dave Olson (Hootsuite)

by Jim Storer on May 27, 2010

The Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Episode #9 features Dave Olson, Marketing Director for [...]

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The State of Community Management Webinar

by Rachel Happe on May 24, 2010

Last week, we presented key findings from our State of Community Management report with Natanya Anderson from Powered.  We had an overflow of great questions and so much content it was hard to get everything in so I’m including the slides (the audio recording is here) and my responses to the questions we received from [...]

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Conversations with Community Managers (Episode #8) – Jodi Gersh, Gannett Company

by Jim Storer on May 20, 2010

The Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Episode #8 features Jodi Gersh, Social Media [...]

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The Fish & The Sharks

by Rachel Happe on May 14, 2010

Last week was full of fascinating conversations at the Social Media & Community 2.0 Strategies conference and the MarketingProfs B2B Forum and I’m just starting to digest it all but one of the concepts that really hit home for me was Adam Zawel‘s analogy for community members.  He noted that in most communities there are [...]

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Conversations with Community Managers (Episode #7) – Brian Simpson, Roger Smith Hotel

by Jim Storer on May 13, 2010

The Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our sixth episode features Brian Simpson, Director [...]

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Conversations with Community Managers (Episode #2) – Tim Walker, Hoovers

by Jim Storer on April 8, 2010

The Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our second episode features an interview with [...]

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The State of Community Management 2010

by Rachel Happe on March 1, 2010

Community management is emerging as a critical discipline for managing social initiatives. From those focused on marketing, to those focused on support, collaboration, knowledge management, human resource development and innovation, community managers are the glue that hold it all together. Yet, most organizations are just beginning to understand how to incorporate community management into their [...]

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