A peer network for community managers and social media practitioners.
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Community management is emerging as a critical discipline for managing social initiatives. From those focused on marketing, to those focused on support, collaboration, knowledge management, human resource development and innovation, community managers are the glue that hold it all together. Yet, most organizations are just beginning to understand how to incorporate community management into their [...]
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One of the most enjoyable and gratifying moments of being a community manager is when members of the community start to step up, create content, proactively initiate something, build relationships with people they’ve discovered, and feel comfortable enough to show more of their personalities. This is all emergent behavior that as a community manager you [...]
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I am not the first, nor will I be the last to equate community management to parenting. Connie Bensen made the analogy and recently Simon Phillips wrote a post You Teach What You Accept that got at a similar behavior modeling aspect of community management. It’s a very apt analogy and it is a good [...]
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If imitation is the sincerest form of flattery, having a few wicked smart people take what we’ve done and elaborate on it is… amazing. We are always very impressed with the quality of thinking and communication done by the community management team at Radian6 – led by David Alston & Amber Naslund – now with [...]
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Most community managers know that the discipline has worth (i.e. significance) – our experience shows us that communities without community managers are much more likely to die off, go off track, become thorny stews, or get so insular that they can’t grow or evolve. For sponsoring organizations who want something fairly specific to result in [...]
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I ran across this quote today and it reflects something that I’ve been thinking a lot about over the past few years, namely how to encourage specific activities within communities without explicitly telling people what to do.
Control is not discipline. You do not confine people with a highway. But by making highways, you multiply the [...]
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The way we currently think about community management – for the most part – is a role played by someone managing a set of relationships often mediated by an online destination. One of the reasons Jim and I started The Community Roundtable is that we saw it emerging as a career path for many and [...]
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Alicia Staley (@stales) pointed me to the following post on the Wego Health community. While the topic of the post was about communicating as a community manager in a health community, the post was full of some pretty complex topics:
Balancing consistency of ‘voice’ with the needs of various groups
Facilitating conflict
Choosing between different communications channels and [...]
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