Tweet The Community Roundtable has partnered with Voce Communications to produce a podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our series continues with episode #24, featuring Jay Batson, VP [...]
TweetThe Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our podcast series, Conversations with Community Managers (a [...]
TweetOne of the sessions at the Enterprise 2.0 conference was lead by Brian Tullis and Joe Crumpler of Alcoa Fastening Systems (yes, Alcoa uses social processes and tools which means you can too…) and they spoke about how social tools make work ‘observable’ and its implications. One direct implication for them is that they no [...]
TweetSocial media and enterprise 2.0 are largely thought of separately these days, in large part because social media primarily affects communications and relationships with constituent groups outside of the organization and enterprise 2.0 addresses collaboration and innovation behind the firewall. In reality, organizations will find that by doing one they must address the other. Why? [...]
TweetWhen we originally developed the Community Maturity Model, we thought of it as a tool that organizations of all sizes could use in creating a baseline understanding of where they were on the path to becoming a ‘social’ organization. Additionally, it was designed to provide organizations with a general roadmap of the competencies and milestones [...]
TweetThe Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Episode #11 features Alex Plant, head of social [...]
TweetEnterprise 2.0 is coming up next week and it is one of the events I look forward to every year for a wide variety of reasons – the programming, the people it attracts, and the innovative use of technologies they use as part of the conference all make it stand out. Over the past few [...]
TweetThe Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR’s Jim Storer joins forces with Voce’s Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management. Our fifth episode is an interview Shwen [...]
TweetA lot of people might say that the secret sauce of communities is conversion, lower cost of advocacy, lowered support costs, faster information discovery, etc and they would not be wrong. Communities – done well – can drive a lot of specific business outcomes in a sustainable way while reducing the long-term costs. And for [...]
TweetThere is a lot of chatter in social media and online community circles about how social initiatives lead to increased transparency – and some of that is definitely true. Customers and the public can find out a lot more about what others think about a company’s products and service than ever before. However, I don’t [...]
