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Member Roundtable Schedule

The Community Roundtable hosts expert/member roundtable calls for TheCR Network members nearly every week of the year.  Check out the schedule to see who our members have been lucky enough to speak with in the past and who’s scheduled to come in the future. We think you’ll agree it’s a great group.

If this sounds like a good resource for you, tell us a little bit about yourself and we’ll get back in touch.

Upcoming Speakers
  • April 26, 2012 - Insights and the Timeline: A Deep Dive into the “New” Facebook… Dawn Lacallade – tools & technology
  • April 27, 2012 – Peer Group: Internal Community Managers… member led – enterprise 2.0 
  • May 1, 2012 – The State of Community Management… member led – community management
  • May 16, 2012 – Is Pinterest Right for Your Brand? What Whole Foods Learned from Pinning… Natanya Anderson – tools & technology

While we don’t expect every member to make every call, we feel it’s important to schedule this many in order to cover the topics that are critical to our members. The topics we choose are often based on member requests.

If you are a TheCR Network member and you miss a call, no problem! We record each call and write up a Summary (4-5 pages) and Report (8-10 pages) that distills the call into the key best practices and lessons learned on that call. That’s quite a library of community management best practices!

Please note that topics will likely be added/adjusted as members come on board.

Past Roundtables

  • June 3, 2009 – Introduction to The Community Roundtable… Led by Jim Storer & Rachel Happe
  • June 17, 2009 – The State of Community Management… Led by Francois Gossieaux – community management
  • July 9, 2009 - Building and Supporting Your Community with Twitter… Led by Laura Fitton – tools
  • July 22, 2009 - Exploring Content Creation and Re-use… Led by Leslie Poston – content & programming
  • August 5, 2009 – Driving Member Engagement… Led by several CR members – community management
  • August 19, 2009 - Best Practices in Community Moderation… Led by Mike Pascucci – community management
  • August 26, 2009 – A Journey in Socializing SAP…Led by Mark Yolton, Senior Vice President – SAP Community Network - strategy
  • September 2, 2009 – Using Video in Social Media… Led by Steve Garfield – content & programming
  • September 9, 2009 - Creating a Culture That’s Not Afraid to Fail… Led by Beth Kanter – culture
  • September 16, 2009 – IP/Legal Consideration for Community Managers… Led by Cynthia Gilbert – policies & governance
  • September 24, 2009 – Office Hours: Open Conversation… Led by Rachel Happe and Jim Storer
  • September 30, 2009 – Coaching Executives on Social Media… Led by Janet Fouts – Culture
  • October 7, 2009 - Understanding Listening Tools & Techniques… Led by Nathan Gilliatt
  • October 14, 2009 – Community Monetization Strategies… Led by several CR Members
  • October 21, 2009 – Newsletter Best Practices… Led by Michael Katz – content/programming
  • October 28, 2009 – Exploring the Use of Incentives in Community… Led by Gargi Patel – community management
  • November 4, 2009 – Community Metrics and Measurement… Led by KD Paine – metrics & measurement
  • November 11, 2009 – Building Community at EMC … Led by Len Devanna and Jamie Pappas – leadership
  • November 18, 2009 – Understanding/Overcoming Cultural Barriers to Social Media Response… Led by Gia Lyons – culture
  • December 2, 2009 – Using Facebook Effectively for Outreach… Cappy Popp – tools
  • December 9, 2009 – Social Network Analysis… Led by Patti Anklam – tools
  • December 16, 2009 – Around the Table: Community Management Fixer Upper… led by CR members – community management
  • January 6, 2010 – Getting Started with Podcasting… Led by John Wall – content & programming
  • January 13, 2010 – Hiring for Your Community… Led by CR members – community management
  • January 20, 2010 - Using Social Media for Customer Support… Led by Frank Eliason – tools/customer support
  • January 27, 2010 – The Culture of Community Engagement: An Anthropological Discussion on How to Encourage More Member Interaction… Led by Chris Bailey – culture
  • February 3, 2010 – Creating Social Content… Led by Natanya Anderson – content & programming
  • February 10, 2010 – Internal Evangelizing: Challenges & Lessons Learned… Led by CR members – strategy
  • February 17, 2010 –  Enterprise Perspectives: Social CRM… Led by Mary Wardley – tools
  • February 24, 2010 – Privacy, Free Speech, and ‘Blurry-Edged’ Social Networks… Led by Lauren Gelman – policy & governance
  • March 3, 2010 – Work/Life Balance and The Community Manager… Led by Leanne Chase – community management
  • March 9, 2010 – UX Choices: Designing Your Community for What You Want… Led by Margot Bloomstein – strategy
  • March 17, 2010 – Using Humor in Your Community… Led by CR Members – culture
  • March 24, 2010 – Creating a Content Ecosystem… Leslie Poston – content & programming
  • March 3, 2010 – Disputes, Flame Wars and Trolls: Managing Conflict in Community… Andrea Weckerle – community management
  • April 7, 2010 – Asking The Right Question & Other Blogging Best Practices… Liz Strauss – content/programming
  • April 14, 2010 – Visual Communications & Storytelling… Nancy White -content/programming
  • April 21, 2010 – The BIG Switch: Migrating Your Community from One Platform to Another…. Led by CR Members – tools
  • April 28, 2010 - The Story of Movember: From Local Community to Global Phenomenon… Adam Garone – community management
  • May 12, 2010 – Developing a Community Management Mindset… David Alston – strategy
  • May 19, 2010 – Using Social Media in Consumer Electronics… Dave Delaney – community management
  • May 26, 2010 – A Short History of Community Organizing…. Debra Askanase – leadership
  • June 2, 2010 – Member Case Study: GHY Internationl Goes ‘Social’ … Nigel Fortlage – strategy
  • June 9, 2010 – Integrating Social Media into Conferences & Events – Chip Rodgers – content & programming
  • June 23, 2010 – Social Content Strategies – member led call – content & programs
  • June 30, 2010 – Facebook Update: Community Pages and the ‘Like’ Button – Cappy Popp – tools
  • July 14, 2010 – Simplifying the User Experience to Increase Engagement at Salesforce - Erica Kuhl – tools
  • July 21, 2010 – TheCR Summer Book Club Discussion: Open Leadership by Charlene Li - leadership
  • July 28, 2010 – FAWM.org: Lessons Learned in Building a Creative Community – Burr Settles – community management
  • August 11, 2010 – Open or Closed? What Kind of Community is Right for You – Julie Wittes Schlack & Aaron Strout – strategy
  • August 18, 2010 – TheCR Summer Book Club Discussion: The Power of Pull with  John Hagel – strategy
  • September 8, 2010 - Community Platform Market Overview – Tony Byrne – tools
  • September 15, 2010 – Using Social Media in a Regulated Industry – Mari-Anne Snow & Ed McNicholas – Policies & Governance
  • September 22, 2010 – Evolving Customer Support at Constant Contact – Michael Pace – strategy, customer support
  • September 29, 2010 - Change Happens: Strategies for Dealing with Organizational Change – Kevin Ryan – culture
  • October 6, 2010 – Integrating 3rd Party Social Networks into your Community Strategy, SAP Case Study – Gail Moody-Byrd – tools
  • October 13, 2010 – Supercharging Your Social Content Engine – Andrew Davis – content & programs
  • October 20, 2010 – Community Engagement: Turning Customers into Fans, Yahoo Case Study – Robyn Tippins – community management
  • October 27, 2010 – Jumpstarting Social: Lessons from a Large Organization – Member led – strategy
  • November 3, 2010 – Selling Social Media & Community to the C-Suite – Jaime Punishill – leadership
  • November 17, 2010 – The ROI Conundrum: Communicating the Value of Relationships – Member led – metrics & measurement
  • December 1, 2010 – Social Learning and the Changing Enterprise Landscape – Marcia Conner – strategy
  • December 8, 2010 - Digital Embassies: A Blueprint For Community Engagement – David Armano – community management
  • December 15, 2010 – Emerging Challenges for Community Managers – Member led – strategy
  • January 5, 2011 – 2011 Goals and Plans – member led – strategy
  • January 12, 2011 – Social Media & a PR Crisis: Best Practices and Lessons Learned… Led by Valeria Maltoni – PR/community management
  • January 19, 2011 – Seven Tips for Killer Twitter (and Facebook) Promotions… Led by Allen Bonde – tools
  • January 27, 2011 – Understanding Social CRM… Led by Jacob Morgan – tools
  • February 2, 2011 - Career Path of the Corporate Social Strategist… Led by Jeremiah Owyang – leadership/community management
  • February 9, 2011 – Enterprise Collaboration/Community Platforms… Member led – tools
  • February 16, 2011 – The One Year Club: Defining Requirements That Scale… Thomas Vander Wal – metrics & measurement
  • February 23, 2011 - The Governance Balance: Riding a Fine Line Between Adoption & Control… Led by Sara Roberts – policy/governance
  • March 2, 2011 – Reverse Mentoring… Led by Alexa Scordato – strategy/culture
  • March 9, 2011 - Social Media and SEO… Led by Lee Odden – tools/metrics & measurement
  • March 16, 2011 - Disputes, Flame Wars and Trolls: Managing Conflict in Community… Led by Andrea Weckerle – community management
  • March 23, 2011 - Social Listening Update… Led by Ken Burbary – tools
  • March 30, 2011 – 2011 State of Community Management… Led by Jim & Rachel – all
  • April 13, 2011 - What George Lucas Can Teach You About Community Management: Myths, Reality, and Storytelling… Led by Paula Thornton – Community Management
  • April 20, 2011 - Measuring for Success: Social Business ROI… Led by Erin Traudt – Metrics & Measurement
  • April 27, 2011 - Introducing Game Theory in Your Community… Led by Neela Sakaria & Kim Gaskins – Strategy
  • May 4th, 2011 - Vetting New Group/Community/FB Page Requests… Member led discussion – community management
  • May 11, 2011 - Community Management 2016 – An Enterprise Odyssey… member led – strategy
  • May 18, 2011 – Developing an Authentic Organization… CV Harquail – culture
  • May 25, 2011 - Building a Successful VIP/Ambassador Program… Led by Sean O’Driscoll – community management
  • June 1, 2011 - Executive Perspective: IBM’s Social Business Journey - Jeff Schick – leadership
  • June 8, 2011 - Using LinkedIn to Support Your Community - member led call – tools
  • June 15, 2011 - Thoughts on Social CRM - Paul Greenberg – strategy
  • June 29, 2011 - Building & Managing Customer Advisory Boards - Jane Hiscock – customer support/strategy
  • July 13, 2011 - Measuring Social at Isis Parenting - Cindy Meltzer - metrics & measurement
  • July 20, 2011 - Community On The Side - member led – case studies
  • July 27, 2011 - Summer Book Club: Digital Habitats - John Smith, Etienne Wenger & Nancy White - tools/community management
  • August 10, 2011 - Getting the Most Out of Slideshare - Ross Mayfield - tools
  • August 24, 2011 - Summer Book Club: Empowered - Josh Bermoff - culture
  • August 31, 2011 - Powerpoint Smackdown - member led – tools
  • September 14, 2011 - Budgeting for Social - member led – strategy
  • September 21, 2011 - Creating Engaged Communities: A Speed Round - Member led – community management
  • September 28, 2011 – Case Study: The Internal Unconference – Bill Johnston – culture/leadership
  • October 5, 2011 – Social Media Analytics: What Does (and doesn’t) Matter – Chuck Hemann – metrics and measurement
  • October 12, 2011 - Social Customer Support: Member Case Studies - Member led – customer support
  • October 19, 2011 - Top 10 Misunderstandings Between Community & Legal Teams - Ryan Garcia (Dell) – policies & governance
  • October 26, 2011 - Building a Community Playbook - Lauren Vargas (Aetna) – community management
  • November 2, 2011 - Giving Employees the Skills to Build Their Reputation - John Stepper (Deutsche Bank) – culture
  • November 9, 2011 - Are You Moving Forward… Or Are You The Red Queen? - Rachel Happe (TheCR) – Strategy
  • November 30, 2011 - Humanize: How People-Centric Organizations Succeed in a Social World - Maddie Grant & Jamie Notter - Culture
  • December 7, 2011 - Lessons in Building Community Advocacy - Lasse Wasserman & Adrienne Bernakevitch Ludwick (Google) – community management
  • December 14, 2011 - Outsourcing Community Management? - Jeremiah Owyang (Altimeter) – community management
  • December 20, 2011 - Priorities for 2012: Out with the old, in with the new? - CR Member Call
  • January 5, 2012 - What Urban Planning Can Teach Us About Social Business Planning - Gordon Ross & Thomas Vanderwal - strategy
  • January 10, 2012 - What Urban Planning Can Teach Us About Social Business Planning (Part 2) - Gordon Ross & Thomas Vanderwal - strategy
  • January 13, 2012 - Working Group: Internal Training Development - member led
  • January 18, 2012 - Content Strategy at Work - Margot Bloomstein - content
  • January 25, 2012 – Getting Senior Leaders to Engage in Your Internal Community – member led – community management
  • January 27, 2012 - Working Group: Internal Training Development - member led
  • February 1, 2012 - Leading Large-Scale Change: Network-Centric Warfare - Mark Bonchek - culture
  • February 10, 2012 - Working Group: Internal Training Development - member led
  • February 16, 2012 - Storytelling: How To Turn Your Supporters Into True Believers - Michael Margolis - content & programs
  • February 22, 2012 - Implementing Social Media in Public Sector Organizations - member led – strategy
  • February 29, 2012 - Lessons Learned in Losing a Community - member led – community management
  • March 7, 2012 - Outsourcing Community Management: Doing it Right - member led – community management 
  • March 15, 2012 - Understanding the Role of The Social Strategist - Christopher Barger – leadership
  • March 22, 2012 - Growing Your Community Team - member led… strategy
  • March 27, 2012 - Charting Collections of Connections in Social Media: Creating Maps and Measures with NodeXL - Marc Smith… metrics and measurement
  • April 12, 2012 - Build It So They’ll Come: How to Launch a Successful Community - Jake McKee… strategy
  • April 19, 2012 - Beyond the Profile Page: How Companies Leverage LinkedIn - member led… tools

What topics would you like to see on the agenda? Let us know by leaving a comment. Thanks!

To learn more about The Community Roundtable and/or get involved in helping to plan future topics, please tell us a little about yourself.

  • http://www.twitter.com/goodridge Tyson Goodridge

    Looks great Rachel and Jim, a couple thoughts on other topic…
    How about…

    Community- internal vs. external. Managing an internal corporate community (dare I say intranet, or internal wiki?) vs. your external, customer facing community. Is there Crossover or a parallel here?

    Differences or best practices in Social Media for different audience? B2B, B2C, Nonprofits, Government, Green, etc…

  • http://www.community-roundtable.com rhappe

    Hi Tyson -

    That’s a great addition – I think through all these topics we will definitely have to have a discussion of both since the motivations, cultural, and leadership issues are all very different. However, we should add some more topics specific to this topic. And the idea of focusing on application spaces is great too – we will likely wait to see which of those areas of are most interest to our members as we ramp up – and focus on those.

    Thanks for the great input!

  • http://www.seanbohan.com Sean Bohan

    Would love to see something about Outreach for small and large businesses, as well as syndication/serialization & aggregation of content (partnering with other companies, being linky, sharing content on other platforms to both attract attention and share with that group) within community.

    And ditto to Tyson’s internal view… great suggestion

  • http://www.community-roundtable.com rhappe

    Hi Sean -

    Syndication is a great topic – and I’ve spoken to a couple of others that are interested in that as well. We will add it to the mix.

    Thanks!

  • Ryan Eades

    Hi Rachel and Jim,

    This is tremendous, great work. I would definitely second showcasing best practice examples by audience. Working for a non-profit, I’m able to apply many lessons that corporations are able to apply, but there are many unique challenges to non-profits. For example, many of us work in an organizational structure that has many ‘field offices’ and often times each of those offices are out in the online space independently trying to accomplish their own local goals. But to the public, all they see is one ‘brand’ name with many, many voices. It could be interesting to see how various non-profits successfully integrate all their entities and maintain outward brand consistency and messaging.

    This is really exciting, thanks!

  • http://blog.softscribeinc.com/ Julie Squires

    Topics look awesome; am just starting to help companies set up Listening Program. Thanks, Rachel, for your tips re: how to. Best, Julie

  • http://www.community-roundtable.com rhappe

    Ryan/Julie -

    Thanks for stopping by and adding your comments. As the community grows we will definitely be encouraging members to present their own case studies at our roundtables. We think that type of interaction is critical for everyone and we will also spin up impromtu conference calls if there are a bunch of people in the community discussing a particular topic. Some of that we will play by ear.

    Cheers -

    Rachel

  • http://www.crackle.com Chad

    I would second Sean’s recommendation regarding outreach. Hearing others stories and best practices would definitely help me determine the best way to connect on a wide range of topics.

    Thanks!

  • http://community-roundtable.com/ Rachel Happe

    Thanks Chad – great to get the feedback on what are interesting topics to pursue for our roundtables.

    Cheers -

    Rachel

  • http://www.idealaunch.com/blog John Cass

    Rachel,

    Looks like a great list of topics, looking forward to attending. I noticed you had a topic on content and community. I’d be interested in leading the discussion.

  • http://lisagualtieri.com Lisa Gualtieri

    Have you thought much about the impact of different domains? I am teaching a course, http://webstrategiesforhealth, which touches upon many of these issues, but how are they different or health? And, within that, for say pharma, hospitals, and professional societies?

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